Support Center
KASA FIK · SUPPORT CENTER
Support Center
help when you need it
We respond within 24 hours. Phone, live chat, regional offices — pick the channel that works best for you. Our support team is here whenever you need us.
3 WAYS TO GET HELP
Choose how we can help you
Whether it’s an urgent issue or a routine question — we have the right path for you.
Phone
The fastest path when your register has a problem right now. Talk directly with our technicians.
Mon–Fri 8:00–17:00
Live Chat 24/7
Chat is available around the clock. Write to us anytime — we respond on weekends too.
phone_android WhatsApp
Regional Offices
Personal meetings, installation, service. Offices in 5 cities — Brno, Ostrava, Prague, Pardubice, České Budějovice.
Addresses and contacts coming soon
EMAIL SUPPORT
Write to us
Pick the email that fits your question — we reply within 24 hours on business days.
Technical Support
Problems with the register, software, hardware, printers, EET.
support@kasafik.cz
Sales Questions
Pricing, quotes, contracts, invoicing.
info@kasafik.cz
TOP QUESTIONS
Top 5 questions we hear
Quick answers to what customers ask most often.
1. How do I set up EET on my register?
Follow our complete manual with step-by-step screenshots. If you have a KASA FIK Premium or HIT register, EET activates automatically after registration.
2. How do I update KASA FIK software?
Updates run automatically — just keep your register connected to the internet. If an update fails, restart the device and try again.
3. What if the register won’t start?
Check the power supply and internet connection, then try restarting. If the problem persists, call us at +420 530 335 060 — we’ll resolve it by phone within 5 minutes.
4. How do I get a copy of an invoice or receipt?
All documents are in KASA FIK Backoffice. Log in, click Documents → select period → export PDF.
5. How do I file a warranty claim?
We handle claims within 14 days. Send the completed form along with a copy of the invoice.
DOCUMENTATION & GUIDES
Help yourself
Complete manual, API docs and knowledge base. With screenshots.
KASA FIK Manual
Complete user manual. Register, printers, payment terminals, stock, EET setup.
Open manual →
warning
Preparing for EET 2.0?
We’ve prepared a complete EET 2.0 guide — what’s changing from 1 Jan 2027, how to prepare and what you need to do now.
WHAT TO EXPECT
Response time by channel
Knowing when you’ll hear back matters. Here are our SLAs.
Phone
~ 1 min
during business hours
Live chat
24 / 7
always available
< 24 h
business days
Critical
< 4 h
escalation
5 REGIONAL OFFICES
Where to find us
Offices in 5 cities. Personal meetings, installation, service. Drop by, call or write.
HQ
Brno
Headquarters
MORAVIA
Ostrava
Moravian-Silesian region
PRAGUE
Prague
Central Bohemia + Prague
EAST
Pardubice
Pardubice region
SOUTH
České Budějovice
South Bohemia region
📬 Complete addresses, phones and opening hours coming soon. For current info call +420 530 335 060.
Didn’t find your answer? Reach out.
We help on business days and weekends. Choose the channel that works for you.
