{"id":6567,"date":"2018-03-28T08:02:51","date_gmt":"2018-03-28T08:02:51","guid":{"rendered":"https:\/\/www.kasafik.cz\/web\/?page_id=6567"},"modified":"2026-08-16T08:49:10","modified_gmt":"2026-08-16T08:49:10","slug":"support","status":"publish","type":"page","link":"https:\/\/www.kasafik.cz\/web\/en\/support\/","title":{"rendered":"Support Center"},"content":{"rendered":"<style>\/* Material Symbols Outlined (Google Fonts) - same as KASA FIK homepage *\/ @import url(\"https:\/\/fonts.googleapis.com\/css2?family=Material+Symbols+Outlined:wght,FILL@100..400,0..1&display=swap\"); \/* Brand reset *\/ .page-id-6567 *,.page-id-6567 *:before,.page-id-6567 *:after{border-radius:0!important} \/* Material Symbols base *\/ .page-id-6567 .material-symbols-outlined{font-family:\"Material Symbols Outlined\";font-weight:normal;font-style:normal;font-size:24px;line-height:1;letter-spacing:normal;text-transform:none;display:inline-block;white-space:nowrap;word-wrap:normal;direction:ltr;font-variation-settings:\"FILL\" 0,\"wght\" 400,\"GRAD\" 0,\"opsz\" 24} \/* Section base *\/ .page-id-6567 section{padding:80px 0;position:relative;overflow:hidden;box-sizing:border-box} .page-id-6567 .bg-light-f8{background:#f8f9fa} .page-id-6567 .bg-white{background:#fff} .page-id-6567 .bg-dark{background:linear-gradient(135deg,#0a0a14 0%,#1a1a2e 100%);color:#fff} \/* Container fluid *\/ .page-id-6567 section > .container-fluid{width:100%!important;max-width:100%!important;padding:0 20px!important;box-sizing:border-box!important;margin:0 auto!important}.page-id-6567 section > .container{width:100%!important;max-width:1200px!important;padding:0 20px!important;box-sizing:border-box!important;margin:0 auto!important} \/* Hero *\/ .page-id-6567 .kf-hero{background:linear-gradient(135deg,#0a0a14 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.kf-pain{display:flex;gap:18px;align-items:flex-start;padding:24px;background:#fff;border-left:4px solid #e02424;height:100%;box-shadow:0 2px 10px rgba(0,0,0,0.04)} .page-id-6567 .kf-pain h3{font-family:Inter,sans-serif;font-size:18px;font-weight:800;color:#1a1a2e;margin:0 0 8px} .page-id-6567 .kf-pain p{font-size:14px;color:#5a6370;line-height:1.6;margin:0} \/* Stats *\/ .page-id-6567 .kf-stats{margin-top:24px} .page-id-6567 .kf-stat{text-align:center;padding:24px 12px} .page-id-6567 .kf-stat .num{font-family:Inter,sans-serif;font-size:clamp(36px,5vw,54px);font-weight:800;color:#fbbf24;line-height:1;margin-bottom:8px} .page-id-6567 .kf-stat .label{font-size:14px;color:rgba(255,255,255,0.85);font-weight:600;text-transform:uppercase;letter-spacing:1px} \/* References *\/ .page-id-6567 .kf-ref{padding:32px 28px;background:#fff;border-left:4px solid #fbbf24;box-shadow:0 4px 20px rgba(0,0,0,0.06);height:100%} .page-id-6567 .kf-ref .quote{font-size:16px;color:#1a1a2e;line-height:1.6;margin:0 0 16px;font-style:italic;font-family:Inter,sans-serif} .page-id-6567 .kf-ref .author{font-size:14px;font-weight:800;color:#1a1a2e;margin-bottom:4px} .page-id-6567 .kf-ref .role{font-size:13px;color:#5a6370} \/* Pricing *\/ .page-id-6567 .kf-price{background:#fff;padding:32px 28px;border-top:4px solid #1a1a2e;text-align:center;height:100%;box-shadow:0 4px 20px rgba(0,0,0,0.06);transition:transform 0.2s ease} .page-id-6567 .kf-price:hover{transform:translateY(-3px)} .page-id-6567 .kf-price.featured{border-top-color:#e02424;border-top-width:6px;transform:scale(1.03);background:linear-gradient(180deg,#fff 0%,#fef2f2 100%)} .page-id-6567 .kf-price.featured:hover{transform:scale(1.03) translateY(-3px)} .page-id-6567 .kf-price .tier-name{font-family:Inter,sans-serif;font-size:14px;font-weight:800;color:#5a6370;text-transform:uppercase;letter-spacing:2px;margin-bottom:12px} .page-id-6567 .kf-price .price{font-family:Inter,sans-serif;font-size:48px;font-weight:800;color:#1a1a2e;line-height:1} .page-id-6567 .kf-price .price small{font-size:18px;color:#5a6370;font-weight:600} .page-id-6567 .kf-price .price-period{font-size:13px;color:#5a6370;margin:8px 0 24px;text-transform:uppercase;letter-spacing:1px} .page-id-6567 .kf-price .features{list-style:none;padding:0;margin:0 0 24px;text-align:left} .page-id-6567 .kf-price .features li{display:flex;align-items:flex-start;gap:10px;padding:8px 0;font-size:14px;color:#1a1a2e;border-bottom:1px solid rgba(0,0,0,0.05)} .page-id-6567 .kf-price .features li:last-child{border-bottom:none} .page-id-6567 .kf-price .features li .material-symbols-outlined{color:#e02424;font-size:20px;flex-shrink:0} \/* FAQ *\/ .page-id-6567 .kf-faq-list{max-width:880px;margin:0 auto} .page-id-6567 .kf-faq-item{background:#fff;margin-bottom:12px;border-left:4px solid #e02424;box-shadow:0 2px 10px rgba(0,0,0,0.04)} .page-id-6567 .kf-faq-item summary{padding:20px 24px;font-size:17px;font-weight:700;color:#1a1a2e;cursor:pointer;list-style:none;display:flex;justify-content:space-between;align-items:center;font-family:Inter,sans-serif} .page-id-6567 .kf-faq-item summary::-webkit-details-marker{display:none} .page-id-6567 .kf-faq-item summary:after{content:\"+\";font-size:24px;color:#e02424;font-weight:800;transition:transform 0.2s} .page-id-6567 .kf-faq-item[open] summary:after{content:\"\u2212\"} .page-id-6567 .kf-faq-item .answer{padding:0 24px 20px;font-size:15px;color:#5a6370;line-height:1.7} \/* Final CTA *\/ .page-id-6567 .kf-final-cta{background:linear-gradient(135deg,#0a0a14 0%,#1a1a2e 100%);color:#fff;padding:100px 0;text-align:center;position:relative;overflow:hidden} .page-id-6567 .kf-final-cta h2{font-family:Inter,sans-serif;font-size:clamp(28px,5vw,46px);font-weight:800;color:#fff;letter-spacing:-1px;line-height:1.15;margin:0 auto 18px;max-width:720px} .page-id-6567 .kf-final-cta p{font-size:18px;color:rgba(255,255,255,0.85);max-width:560px;margin:0 auto 36px} \/* Steps (timeline) *\/ .page-id-6567 .kf-step{background:#fff;padding:24px;text-align:center;box-shadow:0 2px 10px rgba(0,0,0,0.04);height:100%;border-top:4px solid #fbbf24} .page-id-6567 .kf-step .kf-step-num{display:inline-flex;align-items:center;justify-content:center;width:56px;height:56px;background:#e02424;color:#fff;font-size:28px;margin:0 auto 16px;font-family:\"Material Symbols Outlined\"} .page-id-6567 .kf-step h4{font-family:Inter,sans-serif;font-size:16px;font-weight:800;color:#1a1a2e;margin:0 0 6px;text-transform:uppercase;letter-spacing:0.5px} .page-id-6567 .kf-step p{font-size:14px;color:#5a6370;line-height:1.6;margin:0} \/* Triangles *\/ .page-id-6567 .tri-y{position:absolute;top:0;right:0;width:0;height:0;border-style:solid;border-width:0 80px 80px 0;border-color:transparent #fbbf24 transparent transparent} .page-id-6567 .tri-r{position:absolute;bottom:0;left:0;width:0;height:0;border-style:solid;border-width:80px 0 0 80px;border-color:transparent transparent transparent #e02424} \/* Responsive *\/ @media(max-width:768px){.page-id-6567 .kf-hero{padding:80px 0 60px}.page-id-6567 .kf-cta-row{flex-direction:column;align-items:stretch}.page-id-6567 .kf-btn{width:100%}.page-id-6567 .kf-trust{gap:14px 20px}.page-id-6567 .kf-trust-item{font-size:13px}.page-id-6567 .kf-price.featured{transform:none}.page-id-6567 .kf-price.featured:hover{transform:translateY(-3px)}}\n<\/style>\n<p><!-- Section 1: Hero --><\/p>\n<section class=\"container-fluid kf-hero\">\n<div class=\"tri-y\"><\/div>\n<div class=\"tri-r\"><\/div>\n<div class=\"container\">\n<p><p><span class=\"kf-eyebrow\">KASA FIK \u00b7 SUPPORT CENTER<\/span><\/p>\n<h1>Support Center<br \/><span class=\"accent\">help when you need it<\/span><\/h1>\n<p class=\"lead\">We respond within 24 hours. Phone, live chat, regional offices \u2014 pick the channel that works best for you. Our support team is here whenever you need us.<\/p>\n<div class=\"kf-cta-row text-center\">\n      <a href=\"tel:+420530335060\" class=\"kf-btn kf-btn-danger\">Get Support Now \u2192<\/a><br \/>\n      <a href=\"\/web\/en\/manual\/\" class=\"kf-btn kf-btn-outline\">Browse Documentation<\/a>\n    <\/div>\n<div class=\"kf-trust\">\n<div class=\"kf-trust-item\"><span class=\"material-symbols-outlined\">support_agent<\/span><span>24\/7 phone support<\/span><\/div>\n<div class=\"kf-trust-item\"><span class=\"material-symbols-outlined\">settings_remote<\/span><span>Remote diagnostics<\/span><\/div>\n<div class=\"kf-trust-item\"><span class=\"material-symbols-outlined\">home_work<\/span><span>On-site service<\/span><\/div>\n<div class=\"kf-trust-item\"><span class=\"material-symbols-outlined\">system_update<\/span><span>Free software updates<\/span><\/div>\n<\/div>\n<\/div>\n<\/section>\n<p><!-- Section 2: 3 ways to get support --><\/p>\n<section class=\"container-fluid kf-hero\" style=\"background:linear-gradient(135deg,#e02424 0%,#c01b1b 100%);padding:80px 0;\">\n<div class=\"container\">\n<div class=\"text-center\" style=\"margin-bottom:48px;\">\n<p><p><span class=\"kf-eyebrow\" style=\"background:rgba(255,255,255,0.15);color:#fff;border-left-color:#fff;\">3 WAYS TO GET HELP<\/span><\/p>\n<h2 class=\"kf-h2 kf-h2-white\" style=\"margin:0 auto;max-width:760px;\">Choose how we can help you<\/h2>\n<p class=\"kf-lead kf-lead-white\" style=\"margin:16px auto 0;\">Whether it&#8217;s an urgent issue or a routine question \u2014 we have the right path for you.<\/div>\n<div class=\"row\">\n<div class=\"col-xs-12 col-md-4\">\n<div class=\"kf-card\" style=\"background:rgba(0,0,0,0.3);border-top-color:#fff;color:#fff;\">\n<div class=\"kf-icon icon-white\"><span class=\"material-symbols-outlined\">call<\/span><\/div>\n<h3 style=\"color:#fff;\">Phone<\/h3>\n<p style=\"color:rgba(255,255,255,0.85);\">The fastest path when your register has a problem right now. Talk directly with our technicians.<\/p>\n<p><a href=\"tel:+420530335060\" style=\"color:#fff;font-size:20px;font-weight:800;text-decoration:none;display:block;margin-bottom:10px;\">+420 530 335 060<\/a><\/p>\n<p style=\"font-size:13px;color:rgba(255,255,255,0.6);margin:0 0 18px;\">Mon\u2013Fri 8:00\u201317:00<\/p>\n<p>          <a href=\"tel:+420530335060\" class=\"kf-btn kf-btn-outline\" style=\"width:100%;\">Call Now<\/a>\n        <\/div>\n<\/div>\n<div class=\"col-xs-12 col-md-4\">\n<div class=\"kf-card\" style=\"background:rgba(0,0,0,0.3);border-top-color:#fbbf24;color:#fff;\">\n<div class=\"kf-icon icon-yellow\"><span class=\"material-symbols-outlined\">chat<\/span><\/div>\n<h3 style=\"color:#fff;\">Live Chat 24\/7<\/h3>\n<p style=\"color:rgba(255,255,255,0.85);\">Chat is available around the clock. Write to us anytime \u2014 we respond on weekends too.<\/p>\n<div style=\"display:flex;gap:10px;margin-bottom:18px;flex-wrap:wrap;\">\n            <span style=\"display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,0.15);padding:6px 12px;font-size:12px;color:#fff;font-weight:600;\"><span class=\"material-symbols-outlined\" style=\"font-size:14px;\">chat<\/span> Live chat<\/span><br \/>\n            <span style=\"display:inline-flex;align-items:center;gap:6px;background:rgba(255,255,255,0.15);padding:6px 12px;font-size:12px;color:#fff;font-weight:600;\"><span class=\"material-symbols-outlined\" style=\"font-size:14px;\">phone_android<\/span> WhatsApp<\/span>\n          <\/div>\n<p>          <a href=\"#\" onclick=\"Tawk_API.toggle();return false;\" class=\"kf-btn kf-btn-outline\" style=\"width:100%;\">Open Chat<\/a>\n        <\/div>\n<\/div>\n<div class=\"col-xs-12 col-md-4\">\n<div class=\"kf-card\" style=\"background:rgba(0,0,0,0.3);border-top-color:#f97316;color:#fff;\">\n<div class=\"kf-icon icon-orange\"><span class=\"material-symbols-outlined\">location_on<\/span><\/div>\n<h3 style=\"color:#fff;\">Regional Offices<\/h3>\n<p style=\"color:rgba(255,255,255,0.85);\">Personal meetings, installation, service. Offices in 5 cities \u2014 Brno, Ostrava, Prague, Pardubice, \u010cesk\u00e9 Bud\u011bjovice.<\/p>\n<p style=\"font-size:13px;color:rgba(255,255,255,0.6);margin:0 0 18px;font-style:italic;\">Addresses and contacts coming soon<\/p>\n<p>          <a href=\"#branches\" class=\"kf-btn kf-btn-outline\" style=\"width:100%;\">View Branches<\/a>\n        <\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p><!-- Section 3: Email support --><\/p>\n<section class=\"container-fluid bg-white\">\n<div class=\"container\">\n<div class=\"text-center\" style=\"margin-bottom:48px;\">\n<p><p><span class=\"kf-eyebrow\">EMAIL SUPPORT<\/span><\/p>\n<h2 class=\"kf-h2\">Write to us<\/h2>\n<p class=\"kf-lead\" style=\"margin:0 auto;\">Pick the email that fits your question \u2014 we reply within 24 hours on business days.<\/div>\n<div class=\"row\">\n<div class=\"col-xs-12 col-md-4\">\n<p><a href=\"mailto:support@kasafik.cz\" style=\"text-decoration:none;color:inherit;\"><\/a><\/p>\n<div class=\"kf-card\">\n<div class=\"kf-icon icon-red\"><span class=\"material-symbols-outlined\">build<\/span><\/div>\n<h3>Technical Support<\/h3>\n<p>Problems with the register, software, hardware, printers, EET.<\/p>\n<p style=\"font-size:16px;font-weight:800;color:#e02424;margin:0;\">support@kasafik.cz<\/p>\n<\/div>\n<div class=\"col-xs-12 col-md-4\">\n<p><a href=\"mailto:info@kasafik.cz\" style=\"text-decoration:none;color:inherit;\"><\/a><\/p>\n<div class=\"kf-card\">\n<div class=\"kf-icon\"><span class=\"material-symbols-outlined\">work<\/span><\/div>\n<h3>Sales Questions<\/h3>\n<p>Pricing, quotes, contracts, invoicing.<\/p>\n<p style=\"font-size:16px;font-weight:800;color:#e02424;margin:0;\">info@kasafik.cz<\/p>\n<\/div>\n<div class=\"col-xs-12 col-md-4\">\n<p><a href=\"mailto:jobs@kasafik.cz\" style=\"text-decoration:none;color:inherit;\"><\/a><\/p>\n<div class=\"kf-card\">\n<div class=\"kf-icon icon-yellow\"><span class=\"material-symbols-outlined\">group<\/span><\/div>\n<h3>Careers<\/h3>\n<p>Service technicians, sales reps, developers.<\/p>\n<p style=\"font-size:16px;font-weight:800;color:#e02424;margin:0;\">jobs@kasafik.cz<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p><!-- Section 4: Top 5 FAQ --><\/p>\n<section class=\"container-fluid bg-light-f8\">\n<div class=\"container\">\n<div class=\"text-center\" style=\"margin-bottom:48px;\">\n<p><p><span class=\"kf-eyebrow\">TOP QUESTIONS<\/span><\/p>\n<h2 class=\"kf-h2\">Top 5 questions we hear<\/h2>\n<p class=\"kf-lead\" style=\"margin:0 auto;\">Quick answers to what customers ask most often.<\/div>\n<div class=\"kf-faq-list\">\n<details class=\"kf-faq-item\">\n<summary>1. How do I set up EET on my register?<\/summary>\n<div class=\"answer\">\n<p style=\"margin:0 0 14px;\">Follow our <strong>complete manual<\/strong> with step-by-step screenshots. If you have a KASA FIK Premium or HIT register, EET activates automatically after registration.<\/p>\n<p style=\"margin:0;\">\ud83d\udc49 <a href=\"\/web\/en\/eet\/\" style=\"color:#e02424;font-weight:700;\">EET 2.0 Preparation \u2014 Complete Guide<\/a><\/div>\n<\/details>\n<details class=\"kf-faq-item\">\n<summary>2. How do I update KASA FIK software?<\/summary>\n<div class=\"answer\">\n<p style=\"margin:0 0 14px;\">Updates run automatically \u2014 just keep your register connected to the internet. If an update fails, restart the device and try again.<\/p>\n<p style=\"margin:0;\">\ud83d\udc49 <a href=\"\/web\/en\/manual\/\" style=\"color:#e02424;font-weight:700;\">Manual \u2014 Updates Chapter<\/a><\/div>\n<\/details>\n<details class=\"kf-faq-item\">\n<summary>3. What if the register won&#8217;t start?<\/summary>\n<div class=\"answer\">\n<p style=\"margin:0 0 14px;\">Check the power supply and internet connection, then try restarting. If the problem persists, call us at +420 530 335 060 \u2014 we&#8217;ll resolve it by phone within 5 minutes.<\/p>\n<p style=\"margin:0;\">\ud83d\udc49 <a href=\"tel:+420530335060\" style=\"color:#e02424;font-weight:700;\">Call a technician: +420 530 335 060<\/a><\/div>\n<\/details>\n<details class=\"kf-faq-item\">\n<summary>4. How do I get a copy of an invoice or receipt?<\/summary>\n<div class=\"answer\">\n<p style=\"margin:0 0 14px;\">All documents are in KASA FIK Backoffice. Log in, click Documents \u2192 select period \u2192 export PDF.<\/p>\n<p style=\"margin:0;\">\ud83d\udc49 <a href=\"\/web\/cs\/online-register-management\/\" style=\"color:#e02424;font-weight:700;\">Online register management<\/a><\/div>\n<\/details>\n<details class=\"kf-faq-item\">\n<summary>5. How do I file a warranty claim?<\/summary>\n<div class=\"answer\">\n<p style=\"margin:0 0 14px;\">We handle claims within 14 days. Send the completed form along with a copy of the invoice.<\/p>\n<p style=\"margin:0;\">\ud83d\udc49 <a href=\"\/web\/cs\/warranty-terms\/\" style=\"color:#e02424;font-weight:700;\">Warranty terms<\/a><\/div>\n<\/details>\n<\/div>\n<div class=\"text-center\" style=\"margin-top:32px;\">\n      <a href=\"\/web\/cs\/faq\/\" class=\"kf-btn kf-btn-danger\">Complete FAQ \u2192<\/a>\n    <\/div>\n<\/div>\n<\/section>\n<p><!-- Section 5: Documentation & Knowledge Base --><\/p>\n<section class=\"container-fluid bg-white\">\n<div class=\"container\">\n<div class=\"text-center\" style=\"margin-bottom:48px;\">\n<p><p><span class=\"kf-eyebrow\">DOCUMENTATION &#038; GUIDES<\/span><\/p>\n<h2 class=\"kf-h2\">Help yourself<\/h2>\n<p class=\"kf-lead\" style=\"margin:0 auto;\">Complete manual, API docs and knowledge base. With screenshots.<\/div>\n<div class=\"row\">\n<div class=\"col-xs-12 col-md-4\">\n<p><a href=\"\/web\/en\/manual\/\" style=\"text-decoration:none;color:inherit;\"><\/a><\/p>\n<div class=\"kf-card\">\n<div class=\"kf-icon icon-red\"><span class=\"material-symbols-outlined\">menu_book<\/span><\/div>\n<h3>KASA FIK Manual<\/h3>\n<p>Complete user manual. Register, printers, payment terminals, stock, EET setup.<\/p>\n<p style=\"font-size:13px;color:#e02424;font-weight:800;margin:0;text-transform:uppercase;letter-spacing:0.5px;\">Open manual \u2192<\/div>\n<\/div>\n<div class=\"col-xs-12 col-md-4\">\n<p><a href=\"\/web\/cs\/knowledge\/\" style=\"text-decoration:none;color:inherit;\"><\/a><\/p>\n<div class=\"kf-card\" style=\"border-top-color:#fbbf24;\">\n<div class=\"kf-icon icon-yellow\"><span class=\"material-symbols-outlined\">library_books<\/span><\/div>\n<h3>Knowledge Base<\/h3>\n<p>Articles, guides, troubleshooting tips for common situations.<\/p>\n<p style=\"font-size:13px;color:#e02424;font-weight:800;margin:0;text-transform:uppercase;letter-spacing:0.5px;\">Browse articles \u2192<\/div>\n<\/div>\n<div class=\"col-xs-12 col-md-4\">\n<p><a href=\"\/web\/en\/eet\/\" style=\"text-decoration:none;color:inherit;\"><\/a><\/p>\n<div class=\"kf-card\" style=\"border-top-color:#f97316;\">\n<div class=\"kf-icon icon-orange\"><span class=\"material-symbols-outlined\">electrical_services<\/span><\/div>\n<h3>EET &#038; eRecept<\/h3>\n<p>EET setup, eRecept for doctors, SMS EET service.<\/p>\n<p style=\"font-size:13px;color:#e02424;font-weight:800;margin:0;text-transform:uppercase;letter-spacing:0.5px;\">EET documentation \u2192<\/div>\n<\/div>\n<\/div>\n<div style=\"background:rgba(251,191,36,0.1);border-left:4px solid #fbbf24;padding:20px 24px;margin-top:32px;display:flex;align-items:flex-start;gap:14px;\">\n<p><p><span class=\"material-symbols-outlined\" style=\"color:#fbbf24;font-size:24px;flex-shrink:0;\">warning<\/span><\/p>\n<div>\n<p style=\"font-size:15px;color:#1a1a2e;line-height:1.6;margin:0 0 6px;\">\n<p><p><strong>Preparing for EET 2.0?<\/strong><\/p>\n<p style=\"font-size:14px;color:#5a6370;line-height:1.6;margin:0;\">We&#8217;ve prepared a <a href=\"\/web\/en\/eet\/\" style=\"color:#e02424;font-weight:700;text-decoration:underline;\">complete EET 2.0 guide<\/a> \u2014 what&#8217;s changing from 1 Jan 2027, how to prepare and what you need to do now.<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p><!-- Section 6: SLA \/ Response times --><\/p>\n<section class=\"container-fluid bg-light-f8\">\n<div class=\"container\">\n<div class=\"text-center\" style=\"margin-bottom:48px;\">\n<p><p><span class=\"kf-eyebrow\">WHAT TO EXPECT<\/span><\/p>\n<h2 class=\"kf-h2\">Response time by channel<\/h2>\n<p class=\"kf-lead\" style=\"margin:0 auto;\">Knowing when you&#8217;ll hear back matters. Here are our SLAs.<\/div>\n<div class=\"row\">\n<div class=\"col-xs-6 col-md-3\">\n<div class=\"kf-step\">\n<div class=\"kf-step-num\"><span class=\"material-symbols-outlined\">call<\/span><\/div>\n<h4>Phone<\/h4>\n<p style=\"font-size:24px;font-weight:800;color:#e02424;margin:0 0 6px;\">~ 1 min<\/p>\n<p>during business hours<\/p>\n<\/div>\n<\/div>\n<div class=\"col-xs-6 col-md-3\">\n<div class=\"kf-step\" style=\"border-top-color:#fbbf24;\">\n<div class=\"kf-step-num\" style=\"background:#fbbf24;color:#0a0a14;\"><span class=\"material-symbols-outlined\">chat<\/span><\/div>\n<h4>Live chat<\/h4>\n<p style=\"font-size:24px;font-weight:800;color:#e02424;margin:0 0 6px;\">24 \/ 7<\/p>\n<p>always available<\/p>\n<\/div>\n<\/div>\n<div class=\"col-xs-6 col-md-3\">\n<div class=\"kf-step\" style=\"border-top-color:#f97316;\">\n<div class=\"kf-step-num\" style=\"background:#f97316;color:#fff;\"><span class=\"material-symbols-outlined\">mail<\/span><\/div>\n<h4>Email<\/h4>\n<p style=\"font-size:24px;font-weight:800;color:#e02424;margin:0 0 6px;\">&lt; 24 h<\/p>\n<p>business days<\/p>\n<\/div>\n<\/div>\n<div class=\"col-xs-6 col-md-3\">\n<div class=\"kf-step\" style=\"border-top-color:#e02424;\">\n<div class=\"kf-step-num\"><span class=\"material-symbols-outlined\">priority_high<\/span><\/div>\n<h4>Critical<\/h4>\n<p style=\"font-size:24px;font-weight:800;color:#e02424;margin:0 0 6px;\">&lt; 4 h<\/p>\n<p>escalation<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p><!-- Section 7: Regional offices --><\/p>\n<section id=\"branches\" class=\"container-fluid bg-white\">\n<div class=\"container\">\n<div class=\"text-center\" style=\"margin-bottom:48px;\">\n<p><p><span class=\"kf-eyebrow\">5 REGIONAL OFFICES<\/span><\/p>\n<h2 class=\"kf-h2\">Where to find us<\/h2>\n<p class=\"kf-lead\" style=\"margin:0 auto;\">Offices in 5 cities. Personal meetings, installation, service. Drop by, call or write.<\/div>\n<div class=\"row\">\n<div class=\"col-xs-6 col-md-2\" style=\"margin-bottom:20px;\">\n<div class=\"kf-card\" style=\"text-align:center;border-top-color:#e02424;\">\n<div class=\"kf-icon icon-red\" style=\"margin:0 auto 16px;\"><span class=\"material-symbols-outlined\">apartment<\/span><\/div>\n<p><span style=\"display:inline-block;background:#e02424;color:#fff;padding:4px 10px;font-size:11px;font-weight:800;letter-spacing:1px;\">HQ<\/span><\/p>\n<h3 style=\"font-size:18px;\">Brno<\/h3>\n<p style=\"font-size:13px;color:#5a6370;margin:0 0 8px;\">Headquarters<\/div>\n<\/div>\n<div class=\"col-xs-6 col-md-2\" style=\"margin-bottom:20px;\">\n<div class=\"kf-card\" style=\"text-align:center;border-top-color:#fbbf24;\">\n<div class=\"kf-icon icon-yellow\" style=\"margin:0 auto 16px;\"><span class=\"material-symbols-outlined\">location_on<\/span><\/div>\n<p><span style=\"display:inline-block;background:#f97316;color:#fff;padding:4px 10px;font-size:11px;font-weight:800;letter-spacing:1px;\">MORAVIA<\/span><\/p>\n<h3 style=\"font-size:18px;\">Ostrava<\/h3>\n<p style=\"font-size:13px;color:#5a6370;margin:0 0 8px;\">Moravian-Silesian region<\/div>\n<\/div>\n<div class=\"col-xs-6 col-md-2\" style=\"margin-bottom:20px;\">\n<div class=\"kf-card\" style=\"text-align:center;border-top-color:#f97316;\">\n<div class=\"kf-icon icon-orange\" style=\"margin:0 auto 16px;\"><span class=\"material-symbols-outlined\">location_on<\/span><\/div>\n<p><span style=\"display:inline-block;background:#f97316;color:#fff;padding:4px 10px;font-size:11px;font-weight:800;letter-spacing:1px;\">PRAGUE<\/span><\/p>\n<h3 style=\"font-size:18px;\">Prague<\/h3>\n<p style=\"font-size:13px;color:#5a6370;margin:0 0 8px;\">Central Bohemia + Prague<\/div>\n<\/div>\n<div class=\"col-xs-6 col-md-2\" style=\"margin-bottom:20px;\">\n<div class=\"kf-card\" style=\"text-align:center;border-top-color:#1a1a2e;\">\n<div class=\"kf-icon\" style=\"background:#0a0a14;color:#fbbf24;margin:0 auto 16px;\"><span class=\"material-symbols-outlined\">location_on<\/span><\/div>\n<p><span style=\"display:inline-block;background:#0a0a14;color:#fff;padding:4px 10px;font-size:11px;font-weight:800;letter-spacing:1px;\">EAST<\/span><\/p>\n<h3 style=\"font-size:18px;\">Pardubice<\/h3>\n<p style=\"font-size:13px;color:#5a6370;margin:0 0 8px;\">Pardubice region<\/div>\n<\/div>\n<div class=\"col-xs-6 col-md-2\" style=\"margin-bottom:20px;\">\n<div class=\"kf-card\" style=\"text-align:center;border-top-color:#e02424;\">\n<div class=\"kf-icon icon-red\" style=\"margin:0 auto 16px;\"><span class=\"material-symbols-outlined\">location_on<\/span><\/div>\n<p><span style=\"display:inline-block;background:#fbbf24;color:#0a0a14;padding:4px 10px;font-size:11px;font-weight:800;letter-spacing:1px;\">SOUTH<\/span><\/p>\n<h3 style=\"font-size:18px;\">\u010cesk\u00e9 Bud\u011bjovice<\/h3>\n<p style=\"font-size:13px;color:#5a6370;margin:0 0 8px;\">South Bohemia region<\/div>\n<\/div>\n<\/div>\n<div style=\"text-align:center;margin-top:24px;padding:20px;background:#f8f9fa;border:1px dashed rgba(0,0,0,0.15);\">\n<p style=\"font-size:14px;color:#5a6370;margin:0;\">\ud83d\udcec Complete addresses, phones and opening hours coming soon. For current info call <a href=\"tel:+420530335060\" style=\"color:#e02424;font-weight:700;\">+420 530 335 060<\/a>.<\/div>\n<\/div>\n<\/section>\n<p><!-- Section 8: Community & social --><\/p>\n<section class=\"container-fluid bg-dark\">\n<div class=\"container\">\n<div class=\"text-center\" style=\"margin-bottom:48px;\">\n<p><p><span class=\"kf-eyebrow\">COMMUNITY &#038; SOCIAL<\/span><\/p>\n<h2 class=\"kf-h2 kf-h2-white\">Connect with us<\/h2>\n<p class=\"kf-lead kf-lead-white\" style=\"margin:0 auto;\">News, guides, community support. Follow us wherever you prefer.<\/div>\n<div class=\"row\">\n<div class=\"col-xs-6 col-md-3\">\n<p><a href=\"#\" style=\"text-decoration:none;color:inherit;\"><\/a><\/p>\n<div class=\"kf-card-dark\" style=\"border-top-color:#1877f2;\">\n<div class=\"kf-icon\" style=\"margin:0 auto 16px;background:#1877f2;color:#fff;\"><span class=\"material-symbols-outlined\">thumb_up<\/span><\/div>\n<h3>Facebook<\/h3>\n<p>News &#038; community<\/p>\n<\/div>\n<\/div>\n<div class=\"col-xs-6 col-md-3\">\n<p><a href=\"#\" style=\"text-decoration:none;color:inherit;\"><\/a><\/p>\n<div class=\"kf-card-dark\" style=\"border-top-color:#ff0000;\">\n<div class=\"kf-icon\" style=\"margin:0 auto 16px;background:#ff0000;color:#fff;\"><span class=\"material-symbols-outlined\">play_circle<\/span><\/div>\n<h3>YouTube<\/h3>\n<p>Video guides<\/p>\n<\/div>\n<\/div>\n<div class=\"col-xs-6 col-md-3\">\n<p><a href=\"#\" style=\"text-decoration:none;color:inherit;\"><\/a><\/p>\n<div class=\"kf-card-dark\" style=\"border-top-color:#25d366;\">\n<div class=\"kf-icon\" style=\"margin:0 auto 16px;background:#25d366;color:#fff;\"><span class=\"material-symbols-outlined\">chat<\/span><\/div>\n<h3>WhatsApp<\/h3>\n<p>Quick messages<\/p>\n<\/div>\n<\/div>\n<div class=\"col-xs-6 col-md-3\">\n<p><a href=\"\/web\/en\/rating\/\" style=\"text-decoration:none;color:inherit;\"><\/a><\/p>\n<div class=\"kf-card-dark\" style=\"border-top-color:#fbbf24;\">\n<div class=\"kf-icon icon-yellow\" style=\"margin:0 auto 16px;\"><span class=\"material-symbols-outlined\">star<\/span><\/div>\n<h3>Rate Us<\/h3>\n<p>Rate our support<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p><!-- Section 9: Final CTA --><\/p>\n<section class=\"container-fluid kf-final-cta\">\n<div class=\"tri-r\"><\/div>\n<div class=\"container\">\n<h2>Didn&#8217;t find your answer? Reach out.<\/h2>\n<p>We help on business days and weekends. Choose the channel that works for you.<\/p>\n<div class=\"kf-cta-row text-center\">\n      <a href=\"tel:+420530335060\" class=\"kf-btn kf-btn-danger\">Call: +420 530 335 060<\/a><br \/>\n      <a href=\"#\" onclick=\"Tawk_API.toggle();return false;\" class=\"kf-btn kf-btn-outline\">Live Chat<\/a><br \/>\n      <a href=\"mailto:support@kasafik.cz\" class=\"kf-btn kf-btn-outline\">Send Email<\/a>\n    <\/div>\n<\/div>\n<\/section>\n<p><!-- FAQ JSON-LD schema --><br \/>\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\"@type\": \"Question\", \"name\": \"How do I set up EET on my register?\", \"acceptedAnswer\": {\"@type\": \"Answer\", \"text\": \"Follow our complete manual with step-by-step screenshots. 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Send the completed form along with a copy of the invoice.\"}}\n  ]\n}\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"KASA FIK \u00b7 SUPPORT CENTER Support Centerhelp when you need it We respond within 24 hours. Phone, live chat, regional offices \u2014 pick the channel that works best for you. Our support team is here whenever you need us. Get Support Now \u2192 Browse Documentation support_agent24\/7 phone support settings_remoteRemote diagnostics home_workOn-site service system_updateFree software updates [&hellip;]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6567","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support Center - KASA FIK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kasafik.cz\/web\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Center - KASA FIK\" \/>\n<meta property=\"og:description\" content=\"KASA FIK \u00b7 SUPPORT CENTER Support Centerhelp when you need it We respond within 24 hours. 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