{"id":17593,"date":"2025-03-18T12:14:20","date_gmt":"2025-03-18T12:14:20","guid":{"rendered":"https:\/\/origin.kasafik.cz\/web\/?page_id=17593"},"modified":"2025-03-18T12:19:31","modified_gmt":"2025-03-18T12:19:31","slug":"reklamacni-podminky","status":"publish","type":"page","link":"https:\/\/www.kasafik.cz\/web\/cs\/reklamacni-podminky\/","title":{"rendered":"Reklama\u010dn\u00ed podm\u00ednky"},"content":{"rendered":"\t\t
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Reklama\u010dn\u00ed podm\u00ednky pro B2B z\u00e1kazn\u00edky spole\u010dnosti KASA FIK s.r.o.<\/h2>\n

Tyto reklama\u010dn\u00ed podm\u00ednky se vztahuj\u00ed na prodej zbo\u017e\u00ed spole\u010dnosti KASA FIK s.r.o. (d\u00e1le jen „Prod\u00e1vaj\u00edc\u00ed“) podnikatel\u016fm a pr\u00e1vnick\u00fdm osob\u00e1m (d\u00e1le jen „Kupuj\u00edc\u00ed“ nebo „B2B z\u00e1kazn\u00edci“) a upravuj\u00ed postup p\u0159i uplat\u0148ov\u00e1n\u00ed reklamac\u00ed vad zakoupen\u00fdch pokladn\u00edch syst\u00e9m\u016f.<\/p>\n

1. Z\u00e1ru\u010dn\u00ed doba<\/strong><\/p>\n

    \n
  • Prod\u00e1vaj\u00edc\u00ed poskytuje na pokladn\u00ed syst\u00e9my z\u00e1ru\u010dn\u00ed dobu 24 m\u011bs\u00edc\u016f<\/strong> od data p\u0159evzet\u00ed zbo\u017e\u00ed Kupuj\u00edc\u00edm, pokud nen\u00ed p\u00edsemn\u011b dohodnuto jinak.<\/li>\n
  • Z\u00e1ruka se vztahuje na vady materi\u00e1lu a v\u00fdrobn\u00ed vady zbo\u017e\u00ed, kter\u00e9 se projev\u00ed b\u011bhem z\u00e1ru\u010dn\u00ed doby a nebyly zp\u016fsobeny nevhodn\u00fdm pou\u017e\u00edv\u00e1n\u00edm, z\u00e1sahem Kupuj\u00edc\u00edho, vn\u011bj\u0161\u00edmi vlivy nebo b\u011b\u017en\u00fdm opot\u0159eben\u00edm.<\/li>\n
  • Z\u00e1ruka se nevztahuje na spot\u0159ebn\u00ed materi\u00e1l (nap\u0159. tiskov\u00e9 hlavy, baterie s omezenou \u017eivotnost\u00ed, apod.) a software (pou\u017e\u00edt\u00ed Software se \u0159\u00edd\u00ed V\u0161eobecn\u00fdmi obchodn\u00edmi podm\u00ednkami), pokud nen\u00ed vada zp\u016fsobena v\u00fdrobn\u00ed vadou tohoto materi\u00e1lu.<\/li>\n<\/ul>\n

    2. Podm\u00ednky pro uplatn\u011bn\u00ed reklamace<\/strong><\/p>\n

      \n
    • Kupuj\u00edc\u00ed je povinen bez zbyte\u010dn\u00e9ho odkladu<\/strong>, nejpozd\u011bji v\u0161ak do 30 dn\u016f<\/strong> od zji\u0161t\u011bn\u00ed vady, p\u00edsemn\u011b informovat Prod\u00e1vaj\u00edc\u00edho o vad\u011b pokladn\u00edho syst\u00e9mu. Doporu\u010dujeme, aby tak Kupuj\u00edc\u00ed u\u010dinil neprodlen\u011b po zji\u0161t\u011bn\u00ed vady, aby se minimalizovaly p\u0159\u00edpadn\u00e9 dal\u0161\u00ed \u0161kody.<\/strong><\/li>\n
    • Reklamaci je nutn\u00e9 uplatnit p\u00edsemn\u011b<\/strong> (e-mailem nebo doporu\u010den\u00fdm dopisem) a zaslat ji na kontaktn\u00ed adresu Prod\u00e1vaj\u00edc\u00edho: podpora@kasafik.cz<\/strong><\/li>\n
    • Reklamace mus\u00ed obsahovat:\n
        \n
      • Identifikaci Kupuj\u00edc\u00edho (n\u00e1zev spole\u010dnosti, I\u010cO, DI\u010c, kontaktn\u00ed osoba).<\/li>\n
      • \u010c\u00edslo faktury a datum prodeje reklamovan\u00e9ho zbo\u017e\u00ed.<\/li>\n
      • Popis vady a okolnost\u00ed jej\u00edho vzniku (co nejpodrobn\u011bj\u0161\u00ed popis probl\u00e9mu).<\/li>\n
      • Po\u017eadovan\u00fd zp\u016fsob \u0159e\u0161en\u00ed reklamace (oprava, v\u00fdm\u011bna, sleva – dle uv\u00e1\u017een\u00ed Prod\u00e1vaj\u00edc\u00edho).<\/li>\n
      • Kontaktn\u00ed \u00fadaje Kupuj\u00edc\u00edho (telefon, e-mail).<\/li>\n<\/ul>\n<\/li>\n
      • K reklamaci je doporu\u010deno p\u0159ilo\u017eit fotodokumentaci nebo video dokumentaci<\/strong> vady, pokud je to mo\u017en\u00e9 a relevantn\u00ed pro popis vady.<\/li>\n
      • Kupuj\u00edc\u00ed je povinen poskytnout Prod\u00e1vaj\u00edc\u00edmu sou\u010dinnost<\/strong> pot\u0159ebnou k posouzen\u00ed reklamace, v\u010detn\u011b umo\u017en\u011bn\u00ed prohl\u00eddky reklamovan\u00e9ho pokladn\u00edho syst\u00e9mu.<\/li>\n<\/ul>\n

        3. Postup p\u0159i reklamaci<\/strong><\/p>\n

          \n
        • Prod\u00e1vaj\u00edc\u00ed po obdr\u017een\u00ed reklamace posoud\u00ed jej\u00ed opr\u00e1vn\u011bnost a informuje Kupuj\u00edc\u00edho o dal\u0161\u00edm postupu do 5 pracovn\u00edch dn\u016f<\/strong> od obdr\u017een\u00ed reklamace.<\/li>\n
        • Prod\u00e1vaj\u00edc\u00ed si vyhrazuje pr\u00e1vo ov\u011b\u0159it existenci a povahu reklamovan\u00e9 vady<\/strong>, nap\u0159\u00edklad prost\u0159ednictv\u00edm technick\u00e9 prohl\u00eddky, diagnostiky na d\u00e1lku nebo zasl\u00e1n\u00edm pokladn\u00edho syst\u00e9mu k posouzen\u00ed.<\/li>\n
        • V p\u0159\u00edpad\u011b opr\u00e1vn\u011bn\u00e9 reklamace m\u00e1 Kupuj\u00edc\u00ed n\u00e1rok na bezplatn\u00e9 odstran\u011bn\u00ed vady opravou nebo v\u00fdm\u011bnou<\/strong> vadn\u00e9ho d\u00edlu \u010di pokladn\u00edho syst\u00e9mu, dle uv\u00e1\u017een\u00ed Prod\u00e1vaj\u00edc\u00edho.<\/li>\n
        • Pokud oprava nebo v\u00fdm\u011bna nen\u00ed mo\u017en\u00e1 nebo by byla ne\u00fam\u011brn\u011b n\u00e1kladn\u00e1, m\u016f\u017ee Prod\u00e1vaj\u00edc\u00ed poskytnout Kupuj\u00edc\u00edmu p\u0159im\u011b\u0159enou slevu z kupn\u00ed ceny<\/strong> nebo odstoupit od kupn\u00ed smlouvy a vr\u00e1tit Kupuj\u00edc\u00edmu kupn\u00ed cenu<\/strong>.<\/li>\n
        • Lh\u016fta pro vy\u0159\u00edzen\u00ed reklamace je 30 dn\u016f<\/strong> ode dne uplatn\u011bn\u00ed reklamace, pokud se Prod\u00e1vaj\u00edc\u00ed s Kupuj\u00edc\u00edm nedohodnou jinak. Tato lh\u016fta se m\u016f\u017ee prodlou\u017eit v p\u0159\u00edpad\u011b nutnosti opravy v autorizovan\u00e9m servisu nebo z d\u016fvodu nedostupnosti n\u00e1hradn\u00edch d\u00edl\u016f. O p\u0159\u00edpadn\u00e9m prodlou\u017een\u00ed lh\u016fty bude Kupuj\u00edc\u00ed informov\u00e1n.<\/li>\n
        • Prod\u00e1vaj\u00edc\u00ed nenese odpov\u011bdnost za \u0161kody vznikl\u00e9 Kupuj\u00edc\u00edmu v d\u016fsledku vadn\u00e9ho zbo\u017e\u00ed. Odpov\u011bdnost Prod\u00e1vaj\u00edc\u00edho je v B2B vztaz\u00edch omezena v souladu s platnou legislativou.<\/li>\n<\/ul>\n

          4. Vylou\u010den\u00ed ze z\u00e1ruky<\/strong><\/p>\n

          Z\u00e1ruka se nevztahuje na vady, kter\u00e9 vznikly:<\/p>\n

            \n
          • Nevhodn\u00fdm pou\u017e\u00edv\u00e1n\u00edm, \u00fadr\u017ebou nebo skladov\u00e1n\u00edm<\/strong> v rozporu s n\u00e1vodem k obsluze a doporu\u010den\u00edmi Prod\u00e1vaj\u00edc\u00edho.<\/li>\n
          • Mechanick\u00fdm po\u0161kozen\u00edm<\/strong> zp\u016fsoben\u00fdm Kupuj\u00edc\u00edm nebo t\u0159et\u00ed osobou (nap\u0159. p\u00e1d, n\u00e1raz, polit\u00ed tekutinou, apod.).<\/li>\n
          • Z\u00e1sahem do softwaru nebo hardwaru <\/strong>syst\u00e9mu Kupuj\u00edc\u00edm nebo t\u0159et\u00ed osobou bez p\u00edsemn\u00e9ho souhlasu Prod\u00e1vaj\u00edc\u00edho.<\/li>\n
          • P\u0159ipojen\u00edm k elektrick\u00e9 s\u00edti s nespr\u00e1vn\u00fdm nap\u011bt\u00edm<\/strong> nebo pou\u017eit\u00edm neorigin\u00e1ln\u00edho nap\u00e1jec\u00edho zdroje.<\/li>\n
          • P\u016fsoben\u00edm vn\u011bj\u0161\u00edch vliv\u016f<\/strong>, jako jsou nap\u0159. p\u0159ep\u011bt\u00ed v elektrick\u00e9 s\u00edti, atmosf\u00e9rick\u00e9 v\u00fdboje, povodn\u011b, po\u017e\u00e1r, v\u00fdpary par, vystaven\u00ed p\u0159\u00edm\u00e9mu slunci, mrazu, apod.<\/li>\n
          • B\u011b\u017en\u00fdm opot\u0159eben\u00edm <\/strong>zbo\u017e\u00ed v d\u016fsledku jeho u\u017e\u00edv\u00e1n\u00ed.<\/li>\n
          • Pou\u017eit\u00edm neorigin\u00e1ln\u00edho spot\u0159ebn\u00edho materi\u00e1lu<\/strong>, pokud toto pou\u017eit\u00ed prokazateln\u011b vedlo k po\u0161kozen\u00ed pokladn\u00edho syst\u00e9mu.<\/li>\n<\/ul>\n

            5. D\u016fle\u017eit\u00e9 upozorn\u011bn\u00ed pro B2B z\u00e1kazn\u00edky<\/strong><\/p>\n

            Tyto reklama\u010dn\u00ed podm\u00ednky jsou ur\u010deny pro B2B z\u00e1kazn\u00edky a \u0159\u00edd\u00ed se platn\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy \u010cesk\u00e9 republiky, zejm\u00e9na Ob\u010dansk\u00fdm z\u00e1kon\u00edkem. Vzhledem k B2B charakteru obchodn\u00edho vztahu se na reklamace nevztahuje z\u00e1konn\u00e1 lh\u016fta pro vy\u0159\u00edzen\u00ed reklamace 30 dn\u016f stanoven\u00e1 pro spot\u0159ebitele, pokud nen\u00ed p\u00edsemn\u011b dohodnuto jinak. Prod\u00e1vaj\u00edc\u00ed se v\u0161ak zavazuje vy\u0159izovat reklamace v co nejkrat\u0161\u00ed mo\u017en\u00e9 dob\u011b a s maxim\u00e1ln\u00ed snahou o spokojenost Kupuj\u00edc\u00edho.<\/p>\n

            6. Kontaktn\u00ed informace pro reklamace<\/strong><\/p>\n

            KASA FIK s.r.o.<\/strong><\/p>\n

            tel. 530 335 060<\/p>\n

            email: podpora@kasafik.cz<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Reklama\u010dn\u00ed podm\u00ednky pro B2B z\u00e1kazn\u00edky spole\u010dnosti KASA FIK s.r.o. Tyto reklama\u010dn\u00ed podm\u00ednky se vztahuj\u00ed na prodej zbo\u017e\u00ed spole\u010dnosti KASA FIK s.r.o. (d\u00e1le jen „Prod\u00e1vaj\u00edc\u00ed“) podnikatel\u016fm a pr\u00e1vnick\u00fdm osob\u00e1m (d\u00e1le jen „Kupuj\u00edc\u00ed“ nebo „B2B z\u00e1kazn\u00edci“) a upravuj\u00ed postup p\u0159i uplat\u0148ov\u00e1n\u00ed reklamac\u00ed vad zakoupen\u00fdch pokladn\u00edch syst\u00e9m\u016f. 1. Z\u00e1ru\u010dn\u00ed doba Prod\u00e1vaj\u00edc\u00ed poskytuje na pokladn\u00ed syst\u00e9my z\u00e1ru\u010dn\u00ed dobu 24 m\u011bs\u00edc\u016f od […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-17593","page","type-page","status-publish","hentry"],"yoast_head":"\nReklama\u010dn\u00ed podm\u00ednky - KASA FIK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kasafik.cz\/web\/cs\/reklamacni-podminky\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklama\u010dn\u00ed podm\u00ednky - KASA FIK\" \/>\n<meta property=\"og:description\" content=\"Reklama\u010dn\u00ed podm\u00ednky pro B2B z\u00e1kazn\u00edky spole\u010dnosti KASA FIK s.r.o. Tyto reklama\u010dn\u00ed podm\u00ednky se vztahuj\u00ed na prodej zbo\u017e\u00ed spole\u010dnosti KASA FIK s.r.o. (d\u00e1le jen „Prod\u00e1vaj\u00edc\u00ed“) podnikatel\u016fm a pr\u00e1vnick\u00fdm osob\u00e1m (d\u00e1le jen „Kupuj\u00edc\u00ed“ nebo „B2B z\u00e1kazn\u00edci“) a upravuj\u00ed postup p\u0159i uplat\u0148ov\u00e1n\u00ed reklamac\u00ed vad zakoupen\u00fdch pokladn\u00edch syst\u00e9m\u016f. 1. 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